How can I access my email through Webmail?

For clients on DirectAdmin:

As of July 2019 all new clients are now hosted from DirectAdmin control panel. DirectAdmin works a little differently than cPanel did. We no longer offer webmail via the webmail.[yourdomain.com]. By the end of 2019 all accounts will be transferred to DirectAdmin.

In order to access webmail for your email addresses, you can visit https://www.[yourdomain.com]/roundcube 

You will be presented with a login screen asking for your username and password. Note: Your username is your full email address and your password is the one you assigned when you created the account.

We will update this KB article with more detail as we continue the transition to DirectAdmin.

For clients on cPanel:

Once your Simplificare Hosting and Support account has been registered and email addresses have been configured you will be able to access your email account by visiting the following URL: http://webmail.[yourdomain.com].

You should see a screen that looks like this:

Webmail Login

On this screen enter your username and password as was sent to you via email to your client contact address. Remember: your user name is your full email address. Click the Login button once you have typed your credentials.

Once successfully logged in, you see should see a screen that appears like this:

Control Panel


This is the webmail homepage. From here you can click the quick link to access the Roundcube webmail interface. Below the quick link are setup instructions to assist in setting up a third party email application.

To navigate to your webmail interface, select the Roundcube button and the next screen should look like this:

Roundcube

On the left you will see different folders that are configured in your email account (default folders include Inbox, Drafts, Sent, Trash, Junk. To view the contents of the folders click on the name of the folder.

The right side of the screen shows the list of messages inside the currently selected folder.

To read a message double click on it. All the familiar web based email tools are within each message.

To navigate back to the home page or access other tools like change password or to configure Out of Office Auto Responders, click your email address from the top right of the screen.

Webmail Menu


If there are any further questions to accessing your email you may open a support ticket.

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